Case Management API
The Case management module allows organizations to report all kind of cases (think of complaints, incidents, deviations, projects, improvement measures and so on) using customizable forms. After a case has been reported, it goes through a workflow, which is customizable per case type.
For example: a workflow can be configured to make sure that the correct people are informed when a complaint is received, and that the complaint is handled according to the organization’s compliant policy.
In addition, the module contains tools which can be used to perform root cause analysis on cases (mainly used for incident investigation).
This module is licensed under the name iTask.
The API for this module covers automated creation of cases, manipulation of existing cases, and retrieval of information about existing cases.
It also allows to perform certain application management tasks in an automated fashion.
Searching for – and retrieving lists of – forms which can be filled out is possible via API’s which operate on portals or collections. The purpose of the portals and collections is discussed further on in this document. The purpose of the portals and collections is discussed further in this document.
The SOAP API for the iProva Case Management module can be used to accomplish the scenario’s listed below:
- Creating cases and working with individual cases
- Retrieving a (filtered) list of cases
- Performing various application management tasks
General API usage information
Overview of important information for consumers of the iProva SOAP API, with topics like authentication.
Overview of changes and announced deprecations regarding this API.
A detailed reference for this API is provided in PDF format.